We ship our products worldwide including USA, Canada, Central & South America, Europe, UK, Asia, Australia and Africa.
All orders will be attended in 24-72 hours on business days. Once your order has been processed, you will receive an email confirmation that your order has been shipped and it will include the tracking number for the shipping. The shipping time will start as soon as your order has been shipped.
Our FREE shipping option may take 12-20 working days to be delivered to you. We also offer an option of EXPRESS shipping with DHL, UPS or Fedex which may take 5-9 working days to be delivered. Please note that this time does not include non-working days (weekends and holidays).
* Countries/Regions excluded from our free worldwide shipping policy: Canary Islands, Ceuta, Melilla (Spain), Andorra and Gibraltar (UK). If you are from any of these regions, please contact us as shipping may have extra cost due to custom duties imposed by the governing laws.
Items ordered together may not be shipped or delivered to you on the same day as we don’t store all our stock in the same place or some items can be out of stock. If there is any delay in your shipping, our team will contact you to communicate it.
Please, don’t hesitate to contact us if you have any question regarding our shipping policy.
The Crown Official is not responsible for lost, stolen or undelivered packages. All lost, stolen or returned packages are responsibility of the buyer.
We do not offer refunds on lost or stolen packages.
The Crown Official is not responsible for any extra cost applied by your local customs agency. Any extra cost must be covered by the client.
If you receive a wrong or damaged product, you have 7 days since your order has been delivered to you to contact us at firstname.lastname@example.org or complete our Contact us form. The shipping costs of the return must be covered by the client, The Crown Official is not responsible for this costs. We do not offer refunds on wrong or damaged products but we can offer reshipping.
Please, don’t hesitate to contact us if you have any question regarding our returns policy.